20 Cons of Zenoti and Top 5 alternatives

20 Cons of Zenoti and Top 5 alternatives: Zenoti is an appointment scheduling software. It is specially made for spas, salons, med spas,  yoga and fitness studio. It suits both small and large size of business. Zenoti provides scheduling features with payroll, marketing, reports and billing Zenoti gives cloud based specification.

Zenoti appointment solution gives access to online booking, digital forms and appointment management. Ultimately, it improves user experience of your booking page to reduce waiting time. It can be accessed with a team of users. This software supports your mobile and accepts bookings and payments from mobiles.

It is SaaS based appointment solution serves both cloud based and web based organizations.

Supporting devices

• Iphone
• Ipad
• Android

Features

• Appointment management
• Before & after images
• Client management
• Client profile
• Employee management
• Employee scheduling
• Gift card management
• HIPAA compliant
• Inventory management
• Loyalty program
• Multi-location
• Payroll & commissions
• Point of sale
• Recurring appointments

Pricing

Zenoti has no free trial to try. It has no free version also. Pricing is made on the basis of credits. It charges $53 for 10,000 credits with 6 months validity. In the other pricing modal, pricing comes around $233 + taxes for 50,000 credits with 12 months validity.

Besides all, Zenoti has serious drawbacks and shortcomings in providing services. This makes the long term users of Zenoti to switch to effective other alternative appointment solutions.

Here is the list of cons that Zenoti has and where users find great difficulty.

CONS

Tricky access

Zenoti has developed many add on features in past two years. It is good to have more updates on user needs. But any software solution is integrated to get simplified access. Long term users of Zenoti find it highly difficult to learn how to access features. Even after 2 years, many users struggle to understand. This learning curve is a great disadvantage why people switch other alternate appointment scheduling apps.  Still, it has never improved its accessibility as per the user needs.

No centrally managed database

Appointment scheduling software should be smart enough to store and retrieve data. Most of the reminders send notifications through mails, the formal mode of business communication. There is a customer complaint on Zenoti stating the inefficient data management. He couldn’t send mails to mass number of receivers it seems. As he makes enough number of complaints on this aspect, there is little response from the service provider. Thus your data is not centrally managed with Zenoti. No matter, how long you ask for it, there is no response from the support team.

Poor customer support

Zenoti assures excellent customer support for 24/7.  In real, it is nothing like that. They never try to send a text stating apology for the malfunction or poor service. It is really frustrating to see no response from the service provider when we are in need. When a customer couldn’t send mails or manage data, the help or supporting team of the concern solution must respond them immediately. Yes, the customers are paying more than enough to get services. This is one main reason why you need to switch to other appointment scheduling software.

Long process

Setting up Zenoti in integration with your healthcare spa or salon is really hard. It is true that it takes time to learn the process and getting used to. But in the initial start up level itself, it seemed so lengthy process. So, it proves a great threat to users while setting up schedules and working hours. Obviously, users need a simplified app gives easy access and control.

Lots of clicks

Using an appointment scheduling software should effectively reduce manual intervention. It is highly impossible for Zenoti users to get automation in appointment booking and scheduling. If you need to click dashboards and continuously give permission, then it is of no use to use appointment scheduling software. Instead, you can have a staff as in the traditional way. All you need is software that gives automation and auto update by the service provider itself.

Zero customization

Zenoti doesn’t allow the users to have features on users need. Features that are specified for appointment scheduling will not suit all the users. Spa and salons have unified needs regarding appointment booking and scheduling. Still, not the working hours and flow can be similar to each other. There you need customization. Zenoti never even tries the slightest to fix this user problem. Scheduling software that gives customization is what the need of the hour.

Poor inventory module

Inventory means selling the products of a company. On owing a spa or salon, you may sell healthcare and beauty products. You need to promote it through appointment scheduling. While people book for appointments, they make orders on products they like. In that case, the scheduler should help to sell out products. Scheduler should be way powerful to store and retrieve data for users needs. Zenoti is too poor in handling product orders.

A loyal customer of Zenoti states inventory module of Zenoti is far old than any other apps in the world. This is evident that Zenoti is dealing with serious drawbacks.

Waste of time

Users feel Zenoti is taking much time to confirm and book appointments. It also swallows the time of spa and salon owners to intervene and monitor right scheduling. They also need to give permission every time. It does not seem easing the booking process rather complicating it to an excess.

Lack flexibility

Zenoti is not even bit flexible on user’s requests and needs. On continuous persuasion and complaints, the support team never shows little attention to any of these queries. If there is a response, then it will be an auto generated text message stating that they are fixing the problem. Till end, you can see no betterment or progress than before.

Complex set up

Embedding Zenoti into your spa or salon website itself proves a complex process. You should have a thorough understanding on the working of the software to integrate your enterprise bookings into this app. Otherwise; it is a complete mess and chaos. There is no instruction or demo given by Zenoti to users on the functioning of each and every feature they give. Also, you get no trial session to try and learn the features of Zenoti. Together, it is really frustrating to use Zenoti for appointment scheduling. Better switch other apps if you need an effective scheduling system.

Not for all users

Though Zenoti claims that it suits all size of business, it is not true at all. Indeed, it suits small size business and enterprise. When you have increased credits, then it never supports. A customer makes a complaint on Zenoti’s inefficiency in handling appointments of too many credits. Ultimately, Zenoti is not meant for large size business. It claims to support 50,000 and above credits. In real, it cannot make it happen with users.

Poor data management

In healthcare industry, it is necessary to keep records of all data. For this, they store bundles of papers and records. Or even to have records of product purchase, it sounds impossible with conventional way of appointment booking. Now advanced appointment booking solutions give space to store data. It keeps data of clients’ profile, medical terms, treatments taken and bills. Zenoti has poor data management. It gives very limited support in storing data and accessing it for timely need.

Lacks support in mobiles

Most of the clients book appointments from mobiles. Around 90% of users view spa and salon websites from their mobiles. From there they click through to book appointments. In that case, the scheduling software you use must support in mobiles and all devices. Zenoti ensures web based and cloud based specification. But it really lacks supporting user devices at times. Then, it is of no use to embed appointment scheduling software for your enterprise.

Too pricy

Users of Zenoti find the pricing bit excessive than customary. It seems you can afford to have Zenoti when you are a budding business entrepreneur or having newly started up spa or salon. Comparatively, Zenoti is always on the pricy side which not everyone can afford.

Poor support in social media platforms

Users need Zenoti to support in other social media platforms like instagram, twitter and Facebook. Then only you can have large number of bookings. It would be better if Zenoti supports all social media platforms than limited areas.

No HIPPA Compliant

In general, healthcare appointments are booked with bill payments. Clients pay for services before their visit to spa or salon. Bill amount covers price reduction and insurance claiming access also. Zenoti is also expected to include this feature. So, the clients can claim discounts and insurance when booking appointments.

More manual interventions needed

Scheduling app is a replacement to recruit staff. In that case, it should do better job without your intervention. Zenoti needs lots of support from you to book appointments.

Difficulty in handling large size business

Though Zenoti claims to support large business, it cannot extend support. The service is very limited for the paid subscription amount.

Confusing date layout

Usually, scheduler uses standard time to match working hours and bookings to make schedules. Zenoti has confusing date layout which often results double booking or clash of appointments

Not suitable for other country salons and spas 

Zenoti is built on the model of American Spas. So, other country users find it highly inappropriate to have bookings and scheduling with Zenoti.

Now, you must be thinking to switch other effective alternatives to Zenoti!

Check below to know top 5 Zenoti alternatives and its features with pricing.

Hupport

Hupport is top rated appointment scheduling software. Hupport is the best scheduler allows the user to customize features on every need. Hupport understands you need. There is an ever ready expert team to make add on features if you demand any.

Why Hupport?

You can have easy and quick scheduling within few seconds. It is no wonder that it gains 5 Million trusted users across the globe. Hupport ensures automation in bookings. It also gives auto updates with the service provider. Thus, as a user you need not bother any of these constant updates.

Scheduling features

• Booking page (Customizable)
• Appointment slots
• Schedule control
• Managing workflow
• Block appointments
• API integration
• Calendar management
• Embedding scheduler into websites
• Embedding scheduler into Email signatures
• Make payments
• Optimized mobile appointment page

How Hupport works?

• Showing scheduling page with simple coding
• Follow ups through multiple reminders
• 24/7 supports
• Effective website conversion
• Effective cost reduction
• Re-scheduling
• Reviews
• Reports/analysis

Supporting platforms

Hupport scheduling software supports,

• Windows
• Mobile(even androids)
• Live support
• Email

Integration

• Zapier
• Google calendar

Pricing

Hupport scheduling software is highly cost effective and economical.

• Have 14 days of free trials to get use to scheduling features
• Basic subscription starts from $10 per month
• To access advanced features, subscribe to Hupport by paying $15 per month.

Subscribe to Hupport by paying just $10 per month now!

Mindbody

Mindbody is a software solution that does scheduling for fitness and wellness industry. This app helps in branding as it includes revenues, sales, attendance and client retention. It is meant for mobile users as it provides custom branding to experience same in scheduling with mobiles.

Pricing

Basic subscription starts from $129 per month. To access advanced features, it charges $239 per month. With advanced marketing tools and automation, you need to pay $349 per month.

Features

• API integration
• Appointment management
• Appointment scheduling
• Automated scheduling
• Calendar management
• Client profile and management
• Email management
• HIPAA compliant
• Mobile access

Vagaro

Vagaro is cloud based appointment scheduling software. It gives easy access comparing other medical scheduling software. It does auto drafting, session tracking and billing. It sends automatic text and email notifications on booked appointments. You can list available appointment slots that can be viewed by patients. It supports in devices like androids, ios and smart phones.

Features

• Appointment management
• Appointment scheduling
• Automated scheduling
• Billing & invoicing
• Calendar sync
• Calendar management
• Website management

Pricing

Charges are made on number of users. It has free version to try. Basic subscription starts from $25 per month. You can also get free trials.

AestheticPro

AestheticPro is a medical spa management system provides flexible scheduling. With unlimited calendars, it schedules and manages appointments. It has accounting suite allows users to analyze daily transaction. This is the best app for online marketing management.

Pricing

This app gives free trial to try. Basic subscription starts from $109 per month. It has three levels of subscriptions on basis of individuals, enterprise and enterprise plus edition.

Features

• ACH payment processing
• Appointment management and scheduling
• Forms management
• Gift card management
• Promotions management
• Website integration

Booker

Booker is an appointment scheduling software focuses on managing appointments and schedules. It allows you to access your account for 24/7. It is cloud based software that gives effective scheduling.

Pricing

Basic subscription starts from $129 per month. It has three levels of subscription.

Features

• API integration
• Appointment management and scheduling
• Booking management
• Calendar management and sync
• Employee database
• Reporting/analytics
• Website integration.